Workshops &
Courses
Ingrid Wallace
Presents works with a wide variety of organizations across a
number of industries and market segments. These include:
 | Federal and Municipal Government |
| Police Departments |
| Public Safety |
| Fortune 100 Companies |
| Manufacturing |
| Automotive |
| Not-for–Profits |
| Entertainment |
| Data Processing |
| Education
- Community Colleges
- Universities
- Medical Schools
- Elementary and Secondary Schools |
Specific Course
Offerings include:
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PEER
DYNAMICSTM
A training/process that enables participants to transcend
increasingly difficult communication factors between individuals who
desire mutually beneficially results. Will enable participants to
improve individual and team approaches to projects and to create a
synergistic environment within an evolving organization.
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| PEER DYNAMICSTM
FOR EXECUTIVES
A six-hour meeting that contains elements of Strategic Planning and
the creation of a new direction based on development of a Corporate
Mission Statement. Implementation of Employee Behavioral and
Performance Standards based on perceptions that may need to be
changed of management, employees, or the company. It also explores
more effective communications within the organization to enable
employees to work together and with management to better meet
organizational goals.
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GOAL
SETTING/ACTION PLANNING
This course will enable participants to incorporate the achievement
of long and short-term goals into daily tasks, effectively utilizing
resources and personnel. Goals can be written that exhibit quantity,
quality, and a way to measure progress and completion. Also creates
techniques to produce employee's commitment to goals.
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| INTERVIEWING AND PERFORMANCE
APPRAISAL
INTERVIEWING: Managers and Supervisors will be able
to incorporate a working knowledge of EEO laws and corporate
policies. Employees will be selected whose skills and potential will
propel the organization toward the company's Mission and Goals.
PERFORMANCE REVIEW: Managers and Supervisors will
be able to develop, communicate and implement performance standards
in a way that will instill in each employee an accountability for
his/her performance. It also enables participants to create an
environment for the greatest individual and collective success.
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TEAM
BUILDING, LEADERSHIP/DELEGATION AND FOLLOW-UP
This course will enable participants to understand the impact that
leadership, team building, delegation, and follow-up has on their
job. It includes the understanding of personality styles and the use
of this information to more effectively communicate to employees.
Knowledge will facilitate team composition and team evolution.
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TRAINING/COACHING,
RECOGNITION AND MOTIVATION
This course will enable participants to understand the differences
between coaching and training, learn appropriate skills for each and
knowledge about when to apply either or both in pursuit of excellent
performance and the achievement of goals. Also participants will be
able to create an environment where individuals choose to improve
performance and seek new skills.
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TRAIN THE
TRAINER
This course will enable participants to effectively apply training
techniques that will add a skill or enhance current skills of
students. It will incorporate the development of lesson plans, use
of equipment, training methodologies, and effective communication
skills.
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General course
offerings are available under the headings of:
| Mission Statement Development |
| Customer Service |
| Team Building |
| Diversity & Multicultural
Training |
| Continuing Education Courses for
Professionals |
| Private Speech and Presentation
Training |
| Introduction to Basic Business
Protocol |
| Train the Trainer |
| Planning and Goal Setting |
| Delegation |
| Executive Communication Skills |
| Employee Motivation and Development |
| Performance Appraisal |
| Interviewing and Hiring |
| Security Training |
| Sales and Negotiation |
| A Customer Service Approach To
Training |
| Managing Through Change |
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